Online booking, forms and payment systems
Clearer forms, registrations and booking journeys for customers, with practical administration behind the scenes.
Make the whole journey easier to complete
A form or payment button is only one part of the process. People need to understand what they are booking, complete the right fields comfortably on mobile, know whether payment succeeded and receive useful confirmation. Your team then needs accurate records without creating a new trail of copying, checking and follow-up work.
Atinamos can design or improve online forms, registrations, event bookings, confirmation processes and customer journeys. That includes looking for confusing steps and likely points of abandonment, as well as the administration generated after a customer presses submit.
Payments through established providers
Where payment is required, we can integrate an appropriate established payment provider within the agreed system. The provider can host or securely process the payment step; Atinamos does not need to receive or store customers' card details directly. The exact approach depends on the provider, the website and the wider booking process.
Evidence from current work
Our custom event booking and check-in system brings together event listings, bookings, hosted SumUp payments, automated ticket emails, QR-code entry and administration tools. It is currently in development, and the case study explains both the intended workflow and its present status.
Spanish Unstuck also demonstrates account, access and Stripe payment integration within a mobile-first web product, with payments handled through Stripe's platform.
If you know a journey is causing trouble but do not yet know why, the Digital Problem Review can examine one booking, form or customer journey and set out practical next steps.
Where are customers getting stuck?
Tell us what people are trying to book, register for or pay for, and what your team has to do afterwards.